The internet. It’s everything and you can access it through a plethora of devices. It’s in your computers (obviously), cell phones, music players, and even cameras. But this is the 21st century, we have to take it even further. Where else could we stretch the power of the internet? Daimler Trucks North America (DTNA) has a genius idea.
They’re talking engines. That’s right, engines. Now, it’s not what some people may think from hearing this. It’s not like you’ll be able to walk around to the front of your car or truck, pop the hood, and access Google from your engine.
DTNA has something more practical in mind. With the internet of things, they created a service called Virtual Technician.
Drivers will no longer be left confused when their “check engine” light turns on. Instead, drivers can expect a detailed explanation, in real time, of what needs attention and plan service appointments accordingly to how severe the problem is.
This is all done with the data collected by DTNA’s engine. The engine then transfers the data to their Detroit Diesel Customer Support Center where the technicians examine the data and offer recommendations.
Not only that, but they’ll make sure the info and parts you need will be readily available by the time you arrive. Dieter Haban, the CIO of the team behind the idea, states, “From the time a fault is realized, ordering parts, to getting the truck in the shop and repaired, we eliminated all wasteful steps. This cuts down the time tremendously.”
According to Harvard Business Review, the Virtual Technician capability is becoming the centerpiece for new service offerings with more than 100,000 already equipped with it.
DTNA is one of the most influential trucking manufacturers in North America, selling brand-name trucks like Detroit Diesel, Western Star and more to over 1,300 dealers.
